SHIPPING & RETURNS

Shipping and Delivery

The time for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality, check, and packaging. All orders are usually sent to our manufacturer for dispatch within 72 hours after the order is placed and payment is received.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. USA & Canada

Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand

Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE

Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

Others Countries

Standard Secured Shipping & Insurance takes 2-6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

Insured Shipping: If the item is lost in delivery or arrives damaged, we will send you a replacement item with no extra cost to you provided sufficient proof is provided.

Priority Insured Shipping: Your Delivery is put at the top of our Orders List each day which we send to our manufacturers. Depending on the order volume we're receiving, expect time may remain similar/equal to Standard Shipping times. Your item is also Insured.

*Some products might be shipped out separately and arrive at different times because we have warehouses from different locations. *

Tracking Numbers frequently take a few days to a week to update and display correct tracking information. Please use a 3rd party website such as https://trackingmore.com to track your order.

Note that for some countries, shipping may take longer than estimated.

The depending volume of orders we are receiving, your shipment may take longer than usual. Rest assured, we are working hard to get everything out ASAP. We know it may be frustrating to wait longer than expected for your order, but the one thing we don’t want to do is sacrifice is the quality of our products. Thanks for understanding.

Changes Request

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. If your order has already been shipped we will not be able to change it, unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

Return & Exchange Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at magdalenes1010@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at magdalenes1010@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus shipping and handling fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.